Terms and Conditions

The following terms and conditions (“Terms and Conditions”) govern the sale of Millow LLC (“Millow”, “our”, and “we”) soap bars, foaming hand soap and other skincare products (“Products”). Please read the Terms and Conditions before using this website.

INTELLECTUAL PROPERTY AND RESALE

All intellectual property rights in the Products and materials displayed or contained within this website are the property of Millow, and are protected by patent, copyright, and trademark laws. Nothing in these Terms and Conditions will be construed as granting any intellectual property rights of Millow or its affiliates. Purchases made on this website are intended for end users. Unless you are an authorized Millow dealer, distributor or retailer, the resale of Products purchased through this website is not authorized.

PAYMENTS

We accept PayPal, VISA, MasterCard, American Express and other forms of payment. You agree to pay all charges and fees incurred in connection with a purchase (including any applicable taxes) at the price(s) in effect when the charge(s) are incurred. Unless you notify Millow of a discrepancy within 30 days after the discrepancy first appears on your credit card statement, you agree that it will be deemed accepted by you in all respects and for all purposes. If we do not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Millow or its agents.

ORDERS

All orders placed by customers are subject to acceptance by Millow. After orders are placed, we may contact customers through email or phone regarding their order. We reserve the right to cancel or refuse any order for any reason at any stage of the ordering process. We may cancel orders if there is a limitation on the quantity available for purchase or in the event of pricing or product information error. In the event of an order cancellation, customers will receive written notification of such cancellation.

 

PRICES

The prices for Products and services are those specified on this website. All Products offered for purchase on this website are subject to availability.  The prices stated for each Product are subject to change without notice. 

 

LIMITED WARRANTY AND RETURNS

Please see the 30-day Guarantee and Returns section for our 30-Day Guarantee and Return Policy.

LIMITATION OF LIABILITY

Millow will not be liable for any incidental, indirect, special or consequential damages that result from the use of, or the inability to use, the materials on this website or the performance of the Products, even if Millow has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Millow, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms and Conditions or arising out of the use of this website.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, even if the third party is affiliated with Millow, Millow has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Millow. 

30-DAY GUARANTEE AND RETURN POLICY

Your satisfaction is important to us. If you are not happy with our Products, you may return the item(s) within 30 days from date of purchase. To return Product(s) within the 30 day period, please contact us at info@millowcompany.com.

PRIVACY POLICY

Millow recognizes the importance of privacy of its customers and users of its website. The following is Millow’s privacy policy for its practices on the collection, use, and disclosure of personal information.  In general, you may visit the Millow website or contact Millow by phone without providing any personal information. You will be asked to provide your personal information such as your name, email address and phone number when inquiring as a prospective customer by email. 

INFORMATION WE COLLECT ABOUT YOU

When you purchase a product, Millow collects your name, mailing address, phone number, email address, contact preferences and credit card information. We collect this information in order to process your order and to further contact you with respect to your order.

USE OF INFORMATION WE COLLECT ABOUT YOU 

Millow uses your personal information to reply to inquiries, process online, phone, and store transactions, provide status updates on orders, clarify order details, and ensure customer satisfaction following a purchase. Millow retains the information provided by customers and may use the information for marketing research, to recommend products, services, or special offers and promotions, and as part of a mailing list to update customer with announcements. Millow also uses personal information to identify theft or fraudulent transactions. If you enter into a giveaway or contest, Millow may use the information you provide to administer and publish the results of the giveaway or contest.

DISCLOSURE TO THIRD PARTIES 

Millow may disclose personal information when necessary by law, and pursuant to judicial or government subpoenas, warrants, orders or other requests. Millow may also share all personal information it collects to a relevant third party in the event of a reorganization, merger or sale. 

 

NO LIABILITY FOR ACTS OF THIRD PARTIES

Millow is committed to customer privacy and exercises all reasonable efforts to safeguard the confidentiality of customer personal information. However, Millow will not be responsible for unauthorized disclosure of personal information due to no fault of Millow.

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